Exchanges may be necessary for a number of different reasons. If you find yourself in a position where your customer needs to exchange an item from their order there are a few things you need to be aware of.
Customer has received a bad print or defective product
In the event that something slips past quality control we will quickly address the problem as soon as it is brought to our attention. In order to receive a replacement product the customer needs to simple provide us a picture of the product in question and the name on the order and email it to email@example.com.
In large orders we only replace up to 2 shirts on sizing replacements.
What we need to make a replacement order:
- Please provide the customer name and email.
- Please provide the order number
- Please provide picture of wrong/ damaged item.
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out!